Application Developer - ServiceNow

Primary Purpose

To design, develop, implement, and support ServiceNow solutions that meet operational and business requirements.

Key Responsibilities

1. Understand business needs and translate them into clear technical requirements.

2. Advise on technology adoption and propose integration strategies to deliver a holistic solution.

3. Design, develop, configure, test, implement, and maintain ServiceNow modules and custom applications.

4. Provide post-implementation support, including troubleshooting, administration, patching, and upgrades.

5. Work with stakeholders to recommend best practices across ITSM, CSM, HRSD, PPM, and other ServiceNow suites.

6. Lead POC/POV initiatives, product evaluations, and tech refresh activities.

Mandatory Skills & Experience

• Minimum 6-8 years of IT experience.

• Minimum 5 years of hands-on ServiceNow implementation and support.

• ServiceNow System Administrator and Application Developer certifications (plus at least two additional implementation certifications).

• 5+ years as a ServiceNow Technical Consultant with end-to-end implementation experience.

• 3+ years working with scoped applications and scripting modules (client scripts, business rules, workflows, Flow Designer, script includes, UI actions, UI pages, UI macros, etc.).

• 2+ years of ServiceNow Service Portal & widget development (AngularJS, JavaScript, CSS, HTML).

• Experience with at least two ServiceNow suites: ITSM, CSM, HRSD, ITAM, ITOM, ITBM, GRC, SecOps, App Engine.

• Advanced scripting experience (JavaScript, Python, etc.).

• Strong knowledge of ServiceNow integrations using platform APIs and integration tools.

Soft Skills

• Strong people management abilities

• Good analytical and problem-solving skills

• Proactive, customer-oriented, and self-motivated

• Independent, goal-driven, and able to work under minimal supervision

• Strong teamwork, communication, and interpersonal skills

• Good written and spoken English

• Willing to work after office hours when required

Kshama

Registration No. / Unique Entity Number: 199801439D

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and .