APAC Senior Service Manager

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology

At Leica Biosystems, one of 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Leica Biosystems, we're not just shaping the future of cancer diagnostics - we're transforming lives. Our mission of Advancing Cancer Diagnostics, Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you're not just taking a job you're becoming part of a passionate team that knows every moment matters when it comes to cancer. You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact.

Learn about the which makes everything possible.

The APAC Senior Service Manager is responsible for leading and continuously improving service across Leica Biosystems APAC. This role drives service strategy, defines objectives and KPIs, standardizes service processes, develops service engineering talent, and ensures high-quality installations, troubleshooting, and field support across the region. The role influences service teams in multiple countries through dotted-line relationships, ensuring consistent service delivery and high customer satisfaction.

This position reports to the VP, Commercial GM APAC and is part of the APAC Service Leadership Team, located in Singapore. This will be an on-site role.

In this role, you will have the opportunity to:

• Responsible for driving service revenue growth across APAC and deliver on targets
• Lead and influence service teams across APAC, ensuring consistent technical practices in installation, troubleshooting, and field service.
• Build and train service talent across the region to deliver high quality service to customers in each country with increasing customer satisfaction
• Standardize and improve service processes to drive efficiency, quality, and reliability across the region.
• Engage with global service teams and business units to drive global service standards

The essential requirements of the job include:

• Education & Experience - Bachelor's degree in Engineering, Life Sciences, or related field 10+ years of experience in technical service, field support, or service engineering, preferably in a regional role.
• Technical Expertise - Strong knowledge of installation, troubleshooting, preventive maintenance, and field service operations for complex laboratory or medical equipment.
• Leadership & Influence - Proven ability to lead, coach, and influence service engineers and managers across multiple countries through dotted-line reporting.
• Process & Quality Orientation - Experience in standardizing service processes, driving continuous improvement, and ensuring adherence to quality and safety standards.
• Communication & Collaboration - Excellent cross-cultural communication and stakeholder management skills, with the ability to work effectively across APAC with internal teams, customers, and external partners.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel - Possibility of business travel - Approximately 30% of business travel.

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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