APAC / EMEA Operations Director - 6 months contract

About Global Markets Operations (GMO)

Global Markets Operations is the engine responsible for ensuring the execution and servicing of all products and services. The client's core objective is to deliver service excellence by executing their processes in the safest and most efficient way, leveraging automation and Lean approaches to achieve this. Some of the core processes that the client's organisation deliver include Middle Office services, Prime Services, Post Trade Services for FX and Derivatives, Fixed Income and Equity Settlements and Asset Servicing operations.

The environment in which the client's organisation operates is continually changing. Global Markets Operations plays a key role in driving market initiatives and regulatory changes and, by ensuring that the client is ahead of competitors on these initiatives, continually helps to drive down costs and increase revenue.

Around 2,500 colleagues work in Global Markets Operations globally, and their ambition is to make the client's organisation a truly excellent place to work, with the best possible opportunities for colleagues to succeed and develop their careers.

About APACMEA Regional Operations

This is a subdivision within Global Markets Operations (GMO) that covers APACMEA branch operations, supporting the wider GMO strategic and regulatory change agenda. The client provides on-site coverage for the businesses across a wide range of products, bringing local expertise of the business environment and regulatory landscape in order to support Business Growth.

Overall purpose of role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.

Key Accountabilities

. Identification of trends and opportunities to improve areas and develop new processes and procedures through the monitoring and analysis of operation data and performance metrics.

. Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.

. Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.

. Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.

. Compliance with all regulatory requirements and internal policies related to customer experience.

. Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people's agenda remains focused on the right areas.

. Provide expert advice to senior functional management and committees to influence decisions made outside of your own function, offering significant input to function wide strategic initiatives.

. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.

. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.

. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.

. Demonstrate interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.

Stakeholder Management and Leadership

. Negotiate with and influence stakeholders at a senior level both internally and externally.

. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.

. Mandated as a spokesperson for the function and business division.

. Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.

. Act as a catalyst for change and inspire confidence in stakeholders with the quality and conviction of their vision, building support and sponsorship at all levels and ensuring the need for change is embedded across the function.

. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.

. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.

. Manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..

. Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business.

. Lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..

. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within their own area.

Decision-making and Problem Solving

. Adopt and include the outcomes of extensive research in problem solving processes.

. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.

. Be a change agent

Risk and Control Objective

. Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal organisational Policies and Policy Standards.

. Foster and guide compliance, ensure regulations are observed and that relevant processes are in place to facilitate adherence.

. Escalates breaches of policies / procedures appropriately.

. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of the client, when appropriate.

. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.

. Manage and mitigate risks through assessment, in support of the control and governance agenda.

Essential Qualifications

. Strong experience of 10 years or more in Investment Banking Operations / Global Markets Operations and / or Corporate Banking Operations

. Understanding of what it takes to support a new entity buildout

. Demonstrate understanding of what it takes to expand / introduce new products and its impact on operational procedures.

. Demonstrate understanding of regional and local regulations

. Demonstrate excellent understanding and knowledge of numerical and analytical skills

. Demonstrate strong attention to detail

Work Arrangement - Onsite/Structured hybrid role:

Colleagues who perform onsite roles will spend four or five days a week working onsite, depending on the requirements of their role and business area. Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as the client continues to embed their hybrid working environment, the client remains in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure they meet the needs of the client's business.

Reg no: R1879342

EA license no: 94C3609