APAC Development Admin Coordinator

COORDINATION - 30%

. Weekly Sales

• Ensure sales are submitted by Franchisees before the week ends
• Ensure sales are estimated before the week ends
• Data entry for manual sales submissions and sales corrections into SUBS

. Support with the distribution and management of Halal certifications

. Process Direct Debit Forms received from Franchisees in Singapore and East Malaysia

. Creating new profiles in SUBS for Business Developers and Master Franchisees personnel

. Insurance - track expiring insurances. Requests for updated insurance certifications from Franchisees and update in SUBS

. Update and upload Basic Fixed Forms into SUBS

. Restaurant Opening & Closing (Temporary & Permanent)

• Ensure all forms received are correct and completed accurately
• Ensure clearance is received from the Leasing Specialist relating to Restaurant Openings
• Open and/or close restaurants in SUBS
• Ensure no sales is submitted or estimated if a store is closed in SUBS later than the actual date of closing
• Pull out weekly report and follow up with restaurants that are not open in SUBS but have sales submitted

. Waivers

• Update equipment and remodelling waivers received in SUBS

. Manage email enquires from franchisees, Business Developers or Master Franchisees

GUEST CARE - 10%

. Daily monitoring and processing of guest care cases received in Unified Service Desk

. Exclude cases in Medallia when needed

COLLECTIONS - 30%

. Able to fully understand and explain the account inquiry and collection details within SUBS.

. Able to understand and explain the different fees and charges in Subway

. Able to explain clearly to Franchisees regarding their account balance queries or disputes

. Execute Payment Default process accordingly which includes following with franchisees who have an outstanding balance of more than 3 weeks

. Create and implement payment plans with Franchisees

. Identify list of Unidentified Funds (manual deposits) received from HQ by work

• Identifywhere the funds came from by working with franchisees, Business Developers and/or SMO teams
• Prepare and submit cash receipts to HQ in a timely manner to ensure funds are applied to the correct restaurant before incurring finance charges

. Transfers

• Provide arrearage report to the Transfers team when requested
• Ensure sales and funds received for the final week are applied to the right restaurant sequence in SUBS
• Understand clearly how the final week's sales payment is to be managed between the Seller and the Buyer

REPORTING - 15%

. Maintain and update various trackers to support Development team. Trackers include but are not limited to Restaurant Opening/Closing, Overdue Balances, Franchise Agreements Expiry, Payment Plans

. Extract reports from SUBS and Fresh Insights related to Coordination and Collections when needed

KNOWLEDGE MANAGEMENT - 15%

. Support Senior Franchise Service Manager with

• the mapping and updating of process flows
• management and maintenance of the APAC Development Team SharePoint site

. Maintain accurate information in files or database including scanning and archiving key paperwork.

ADMINISTRATION

. Support administrative tasks within the APAC Development Department

PROJECTS

. Support with ad-hoc projects