APAC Client Onboarding & Service Lead - Vice President

Job Description :

Are you ready to make a lasting impact by leading high-performing teams and delivering world-class client experiences Join us and unlock opportunities for career growth, skill development, and collaboration with diverse, talented colleagues. You will be empowered to innovate, drive change, and shape the future of client service in a dynamic, global environment. Your leadership will help us achieve excellence and foster a culture of inclusion and integrity. Discover how you can grow your career and make a difference with us.

As the APAC Global Client Service+ Lead - Vice President within Global Banking Client Onboarding and Service, you will lead the end-to-end delivery across the Asia Pacific region. Your primary focus will be ensuring the successful onboarding and go-live of our most valued clients, particularly those with complex requirements. In this role, you will collaborate closely with cross-functional teams-including Sales, Product, Client Service, Operations, Technology, and Onboarding-to create seamless client journeys and drive impactful onboarding initiatives. You will play a critical role in advancing strategic growth, maintaining operational consistency and control, and aligning regional priorities with global objectives. By fostering a collaborative and inclusive culture, you will serve as a trusted advisor to senior stakeholders, championing excellence and enabling our clients to achieve their goals.

You will oversee direct and matrix teams, owning performance management, succession planning, and capability development across a geographically distributed team. By cultivating strong relationships and driving continuous improvement, you will embed innovative solutions into our global client service framework while ensuring compliance with local regulatory and risk frameworks. This role offers the opportunity to work with diverse stakeholders and contribute to the success of our most important client onboarding initiatives.

Job responsibilities

• Lead and develop the Global Client Service+ (GCS+) operating model across Asia Pacific, ensuring alignment with local regulatory frameworks while maintaining global consistency
• Prioritize demand and intake decisions in partnership with Sales, Product, and Onboarding leadership
• Own APAC GCS+ delivery outcomes, including go-live timeliness, client satisfaction, and post-implementation success
• Lead and develop a geographically distributed team, supporting all aspects of employee and team development
• Drive continuous improvement initiatives and embed solution into the global GCS+ framework
• Execute strategic growth and expansion plans, aligning regional priorities with organization-wide objectives
• Promote a culture of excellence, opportunity, inclusion, and integrity in a diverse environment

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent
• Minimum 10 years of experience in the financial services industry, with client service, onboarding, or operations experience
• Demonstrated experience as a people leader with a strong track record of staff development and leading across multiple markets
• Self-motivated, adaptable, and innovative with strong prioritization and organizational skills
• Excellent communication and influencing skills, engaging senior stakeholders
• Proactive approach to identifying client and business needs
• Commitment to delivering exceptional client experiences
• Dedication to promoting a diverse and inclusive work environment
• Uphold the highest standards of ethics and integrity
• Strong commitment to continuous professional development

Preferred qualifications, capabilities, and skills

• Understanding of payments businesses, products, and operations
• Experience managing and aligning across diverse senior stakeholder groups
• Client-facing experience in complex or large-scale environments
• Written and spoken Mandarin Chinese is beneficial to support clients and stakeholders across Greater China markets
• Experience with post-implementation client success
• Ability to drive continuous improvement initiatives
• Familiarity with regional regulatory and risk frameworks