Analyst/Senior Analyst, Helpdesk Support- perm

Position: Analyst/Senior Analyst, Helpdesk Support- perm

We are hiring for Asian brokerage firm.

Our client is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Requirement:

Diploma or bachelor's degree in business, Finance, Banking, or a related field.

Experience:1-3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

Hands-on experience in retail and corporate account opening and client onboarding processes.

Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

Experience handling customer enquiries in a front-line or counter service environment.

Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Strong communication and interpersonal skills with a customer service mindset.

Excellent attention to detail and accuracy when reviewing documentation.

Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

Proficient in Microsoft Office applications, especially Excel and Outlook.

Strong organisational and email management skills.

Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to [Confidential Information] or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.