Analyst, Production Support Engineer, Institutional Banking Group Technology, Group Technology

Fresher

Early Applicant

Job Description

Job Responsibility

Provide technical support, including basic troubleshooting on Linux/Unix systems and fundamental networking concepts.
Learn and understand production changes and release management processes within the financial services environment.
Utilize monitoring tools (e.g., Grafana, Kibana) to track system health and identify potential issues.
Escalate critical issues to senior engineers, tracking them through to resolution.
Support post-incident reviews and contribute to root cause analysis (RCA) to prevent recurrence.
Maintain and update dashboards, logs, and documentation for system health and incident management.
Work effectively within a team, communicate clearly on technical issues, and demonstrate discipline in following processes.
Be adaptable to working on a rotating shift basis, which may include nights, weekends, and public holidays, to ensure 24/7 system coverage.

Job Requirements

Diploma/Degree in Information Technology, Computer Science, Information Security, Information Systems, or a related technical field.
Strong interest in technology operations, system monitoring concepts, and IT support.
Strong problem-solving skills and attention to detail, with the ability to diagnose and resolve technical issues under pressure.
Effective communication skills, capable of clearly articulating technical information to team members and other stakeholders.
A team player with a disciplined approach to following processes and a positive work attitude.
Ability to learn quickly and adapt to new technologies and dynamic production environments.
Willingness and adaptability to perform shift work, including nights, weekends, and public holidays.