Analyst, insurance Operations

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About the Role

The incumbent reports to the Operations Manager of Policy Services - Partnership Distribution and is responsible for running the day to day management of all post inception requests and enquiries. He/she is required to ensure primary servicing objectives are met in terms of quality and efficient deliverables for in-forced policies to all partnering distribution channels.

WHAT YOU'LL BE DOING

• Be the direct liaison officer between partnering distributors and AIA internal stakeholders, bridging the operation disparity between partnering firms to AIA standards of business.

• Support distribution channel initiatives for process improvements, participate in providing conceptualized feedback for betterment of current processes.

• Handle enquiries and requests from partners through calls and emails within the agreed turnaround time, managing of document submissions (tracking and routing).

• Ensure timely and accurate processing by respective internal stakeholders, relaying completion updates and deliverables to hands of customers via partners.

• Responsible for coordination and preparation and documenting of team meetings.

• Maintain and update team manual to ensure all new workflows and guidelines are incorporated and documented accurately.

• Uphold compliance to all IT and Compliance guidelines.

• Any other duties as assigned by Manager and/or HOD.

WHAT WE ARE LOOKING FOR

• Degree or Diploma

• At least 3-5 years of experience (preferably in Insurance Operations) or Policy Servicing or equivalent experience in Client servicing.

• Related insurance qualifications such as M5, M9 and LOMA would be an advantage.

• Able to work independently and with a team in a dynamic environment.

• Self-starter who constantly strives for excellence.

• Strong communication skills and ability to effectively influence individuals and teams at all levels of the organization.

• Proficient in Microsoft Excel and PowerPoint