Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.
In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.
Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.
The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.
Responsibilities
- Assess and analyze life and health risk profile in order to achieve fair and accurate underwriting decision in line with Singlife's underwriting philosophy and maintain profitability.
- Comply with guidelines, processes, procedures and regulatory rules relating to life and health insurance processing.
- Underwrite medical risks in accordance with the underwriting philosophy and guidelines.
- Underwrite non-medical risks,eg eligibility of cover, occupations, sports, travel, residential and nationality guidelines.
- Maintain high level of accuracy in transactions processed daily.
- Support Team Lead/Manager in maintaining of underwriting guidelines and manuals in line with company's risk acceptance limits and reinsurance's acceptance limits and keep abreast of market developments.
- Support and meet Key Performance Indicators (KPI) of the department
- Analyze and resolve customers and intermediaries complaints, collaboration with various internal stakeholders in order to achieve customer satisfaction with fair outcomes as per the complaint resolution process.
- Manage email enquiries within the agreed SLA in order to provide timely and appropriate level of service to our customers and intermediaries.
- Identify areas of improvement in order to achieve defined levels of improvement in efficiency and productivity.
- Participate in ad-hoc projects and tasks, as assigned by Team Lead/Manager
Experience
- Good communication and interpersonal skills
- Good understanding of the principles for all types of individual life and health products.
- Good understanding of the regulatory aspects of life and health (eg MAS, LIA, MOH, MOM)
- Decision making, problem solving and analytical skills
- Self-motivated and able to work independently
- Good working knowledge of underwriting assessment for group insurance products will be an added advantage
- At least 1 year of underwriting experience in life and health insurance industry.
Education
- Academic: Diploma/Degree.
