Analyst (Entomology)

JOB FUNCTION AND RESPONSIBILITY

• Provide quality technical reports and solutions to customers and team

• Develop, maintain and improve on existing client reports and structure

• Support technicians to develop and/or create simple service report

• Ensure standardization and accessibility of reports to all staff

• Extend business from potential and existing customers to acquire sales leads and/or sales for report services

• Troubleshoot technical problems

• To assist all employees with one-on-one questions on any technical related topics on an ad-hoc basis

• Develop and conduct quality assurance checks

• Devise a plan, investigate and monitor situations whereby our technicians did not manage to solve customers problems

• Develop and conduct service audit checklists to ensure that technicians perform a consistently high service quality

• Ensure Workplace Safety and Make Ready to Work Preparations

• Enforce compliance to applicable workplace safety and health (WSH) regulations and usage of personal protective equipment (PPE)

• Create risk assessments associated with pest management work on site to establish safety procedures and protocol

• Create maintenance checklist for safety and functionality checks on tools and equipment

• Plan & Review pest management operations

• Develop Standard Operating Procedure for technicians

• Establish action plans to enhance the effectiveness of pest management operations

• Procure and allocate mechanized and automated equipment for pest management work

• Attend new product launches for operations and service enhancements

• Interpret plans, specifications and government regulations for various chemical agents

• Regulate the use of pesticides. Monitor the usage level and put up a purchase requisition for pesticides when supplies are low. Ensure pesticide rotation

• Plan and provide technical training

• Structured learning: Develop, schedule & conduct one to two in-house technical or non-technical teach-in sessions

• Imparting knowledge from external training: Conduct training for every external training that you have attended

• Inviting people of expertise to conduct free or paid training to the entire company

• External training: Develop and conduct external training as a value added service to our customers. Acquire sales leads and/or sales for these type of external training whenever possible

• Develop a training plan for new employees

• Develop training records to ensure that they received proper training and are qualified to treat each specific pest /problem

• Manage Client's request

• Ensure positive client experience by ensuring positive experience in customer communication and smooth operation for the services rendered