Analyst / Entomologist

Analyst / Entomologist

8:30 to 6pm - Monday to Friday

9am to 1pm - Alternate Sat

JOB FUNCTION AND RESPONSIBILITY

Provide quality technical reports and solutions to customers and team

Develop, maintain and improve on existing client reports and structure

Support technicians to develop and/or create simple service report

Ensure standardization and accessibility of reports to all staff

Extend business from potential and existing customers to acquire sales leads and/or sales for report services

Troubleshoot technical problems

To assist all employees with one-on-one questions on any technical related topics on an ad-hoc basis

Develop and conduct quality assurance checks

Devise a plan, investigate and monitor situations whereby our technicians did not manage to solve customers problems

Develop and conduct service audit checklists to ensure that technicians perform a consistently high service quality

Ensure Workplace Safety and Make Ready to Work Preparations

Enforce compliance to applicable workplace safety and health (WSH) regulations and usage of personal protective equipment (PPE)

Create risk assessments associated with pest management work on site to establish safety procedures and protocol

Create maintenance checklist for safety and functionality checks on tools and equipment

Plan & Review pest management operations

Develop Standard Operating Procedure for technicians

Establish action plans to enhance the effectiveness of pest management operations

Procure and allocate mechanized and automated equipment for pest management work

Attend new product launches for operations and service enhancements

Interpret plans, specifications and government regulations for various chemical agents

Regulate the use of pesticides. Monitor the usage level and put up a purchase requisition for pesticides when supplies are low. Ensure pesticide rotation

Plan and provide technical training

Structured learning: Develop, schedule & conduct one to two in-house technical or non-technical teach-in sessions

Imparting knowledge from external training: Conduct training for every external training that you have attended

Inviting people of expertise to conduct free or paid training to the entire company

External training: Develop and conduct external training as a value added service to our customers. Acquire sales leads and/or sales for these type of external training whenever possible

Develop a training plan for new employees

Develop training records to ensure that they received proper training and are qualified to treat each specific pest /problem

Manage Client's request

Ensure positive client experience by ensuring positive experience in customer communication and smooth operation for the services rendered

For quick reply, please contact me at +65 80224545

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)