Job Purpose
The processing staff is responsible for performing accurate and timely processing of operational transactions across CBGO. The role ensures compliance with internal controls, regulatory requirements and SOP. As part of the organisation's transformation journey, the role will also support the adoption of GenAI-assisted tools and continuous process improvement to enhance long-term productivity
Key Accountabilities
- Accuracy and timeliness of processing
- Compliance with SOPs and control requirements
- Contribution to GenAI adoption and productivity improvement initiatives
- Effective handling of exceptions and stakeholders communication
- Reduction of manual touchpoint over time
Job Responsibilities
- Operational Processing
- Perform processing of business operations in accordance with SOPs, service-level timeliness, and quality standard.
- Maintain proper documentation, audit trails, and reporting records to support audit and compliance requirement
- GenAI-Enabled Efficiency & Process Optimisation
- Identify repetitive manual tasks that can be optimised or automated through GenAI or workflow enhancement
- Participate in process re-engineering initiatives to streamline steps, update SOPs, and enhance overall operational productivity
- Contribute to the development of knowledge bases and exception handling guidelines
- Risk Management & Compliance
- Adhere to operational controls, risk standards and data privacy requirement
- Support investigations, audit queries, and compliance check
- Escalate unusual activities, inconsistencies or potential breaches
- Stakeholder Coordination
- Work closely with respective Line Ops to resolve operational issues
- Provide timely updates on processing status and exceptions to relevant stakeholders.
Requirements
- Min 2 years of relevant Banking Operations experience and familiar with workflow tools
- Able to work under tight pressure and schedules and SLA driven tasks
- Detailed oriented and meticulous
Primary Location
Singapore-DBS Asia Hub
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Dec 2, 2025, 4:00:00 PM
