Business Function
Group Operations enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Ensure high level of forecasting accuracy of SSB machines
- Support day to day BAU, timely communication with stakeholders on any discrepancies
- Prepare and coordinate unit Performance reports
- Perform data analytics on machine faults and identify actionable insights to improve machine uptime
- Deep dive and query root causes and suggest solutions to resolve
- Be able to automate manual processes and suggest process improvements for the department
- Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions
- Prepare and support budgeting, accruals and Strategic Cost Management processes
- Prepare and support Customer Experience portfolio, contribute ideas to improve Customer Satisfaction (CSAT) / improve survey results
- Participate and contribute ideas for team activities within the unit and department
- Additional scope may be included depending on business needs
Requirements
- Degree holder in Engineering / Statistics / Finance with at least 3 years relevant experience
- Advanced skills in MS Office Products, BI tools e.g., Qliksense, Tableau, etc
- Familiarity with Consumer Banking Operations and SSB terminals and its operations will be an advantage
- Strong technical and applicable experience in analytics languages e.g., R, Python, SAS would be an advantage
- Proficient in SQL and query optimization on e.g. Teradata, Hadoop, Sparkola, Superset, S3, Alluxio, etc, would be an advantage
- Prior experience in Business Analytics
- A good team player who can work well with product specialist, systems specialist, technical teams and external vendors
- Excellent inter-personal and communication skills in dealing with all levels of staff and external parties
- Demonstrate Critical Thinking, ability to suggest improvements and identify risks
- A highly organized individual with ability to work under pressure with accuracy and commitment
- Self-starter, independent and able to rise to challenges and meet deadlines effectively
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Primary Location
Singapore-DBS Asia Hub
Job
Operations
Schedule
Regular
Job Type
Full-time
Job Posting
Nov 28, 2025, 2:40:48 PM
