AMS Engineer

We are looking for an AMS Support Engineer to provide application support and ensure smooth IT operations across enterprise systems. The role involves managing incidents, troubleshooting issues, supporting enhancements, and maintaining system stability.

Key Responsibilities:

Provide L2/L3 support for applications and resolve incidents

Perform root cause analysis and implement fixes

Handle change requests, enhancements, and deployments

Support testing (SIT/UAT) and production releases

Monitor system performance and ensure availability

Maintain technical documentation and follow IT security standards

Work closely with business and technical stakeholders

Requirements:

3-7 years of experience in Application Support / AMS

Strong knowledge of SQL, debugging, and incident management

Familiarity with ITIL processes and service management tools

Exposure to technologies like PeopleSoft, .NET, Azure, or Data Analytics (preferred)

Good communication and problem-solving skills