Amazon Connect

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Description

We are seeking an experienced Amazon Connect specialist to join our team in India. The ideal candidate will have a solid background in designing and managing contact center solutions using Amazon Connect, with a focus on optimizing customer experiences.

Responsibilities

• Design, implement, and manage Amazon Connect contact center solutions.
• Monitor and analyze call center metrics to ensure optimal performance.
• Collaborate with cross-functional teams to integrate Amazon Connect with other AWS services.
• Provide technical support and training to users of the Amazon Connect system.
• Develop and maintain documentation for processes and procedures related to Amazon Connect.

Skills and Qualifications

• 3-12 years of experience in cloud-based contact center solutions, specifically Amazon Connect.
• Strong understanding of AWS services and cloud architecture.
• Proficiency in scripting languages such as Python or JavaScript for automation.
• Experience with telephony systems and call routing strategies.
• Familiarity with CRM systems and their integration with Amazon Connect.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to interact with clients and team members effectively.