Job Description

Key Responsibilities

As an Airlines Operation Officer, you are responsible for overseeing the day-to-day operations of airline ground traffic and ensuring aircraft are serviced safely, efficiently, and on schedule. The exact duties include:

Supervise airline ground operations, including aircraft turnaround activities.
Coordinate with ground handlers, baggage services, catering, fueling, aircraft cleaning, and maintenance teams.
Ensure on-time departures and arrivals by monitoring flight schedules.
Communicate with pilots, air traffic control (where applicable), airport authorities, and operations control centers.
Ensure compliance with aviation safety regulations, security procedures, and company policies.
Handle operational disruptions such as flight delays, cancellations, weather issues, or equipment failures.
Prepare operational reports and maintain accurate records.
Investigate incidents and implement corrective actions when necessary.

Required Skills

Strong leadership and people management skills.
Excellent communication and coordination abilities.
Ability to work under pressure and make quick decisions.
Good problem-solving and organizational skills.
Knowledge of airline operations, airport procedures, and aviation safety regulations.
Computer proficiency with airline operational systems.
Essential Prerequisite:

Fluency in Chinese — encompassing reading, writing, and verbal communication — is mandatory. The role requires effective and fluent communication with our China headquarters and various internal departments, as well as the ability to read, understand, and work from all internal company documents, official notifications, and operational guidelines, which are issued exclusively in the Chinese language.

Qualifications

Diploma Qualification (Aviation Management, Logistics, Business, or a related field is often preferred).
Experience in airline operations, airport operations, or ground handling.
Shift work is required, including weekends and public holidays.
Familiarity with international aviation standards such as those from International Air Transport Association and International Civil Aviation Organization is an advantage.

Work Location

Singapore Changi Airport Terminal 1