- Coordinate and oversee air freight operations, including the receipt, handling, and delivery of cargo.
- Ensure compliance with all relevant regulations, policies, and procedures in the air cargo industry.
- Coordinate with customers, airlines, ground handlers, and other stakeholders to ensure timely and accurate cargo movement.
- Prepare and process required documentation, such as air waybills, customs clearance documents, and invoices.
- Monitor and track shipments, providing regular updates to customers and stakeholders.
- Handle and resolve any issues or exceptions related to cargo, including delays, damages, or discrepancies.
- Collaborate with internal teams, such as sales, customer service, and warehousing, to ensure smooth operations and customer satisfaction.
- Maintain accurate records of all air cargo operations, including cargo manifests, shipment details, and billing information.
- Accuracy billing on timely basis.
- Stay abreast with current trends (internal & external) that impact the function as well as business of the organization and proactively provide such feedback to internal stakeholders.
11. Any other tasks assigned by the Manager.
