our client
Our client is a 3PL company, who is hiring 4x Customer Service professionals for their Airfreight Operations team.
This role requires a weekly rotational shift:
- Weekdays: 8:30 AM to 6:00 PM or 2:00 PM to 10:00 PM (afternoon shift has allowance and transport provided)
- Weekends: You will be on duty from home once every 4-5 weeks, with an allowance provided.
job description:
- Customer Service: Act as the primary contact for customers, handling all freight bookings, tracking, and inquiries.
- Relationship Management: Build strong client relationships through proactive communication and timely updates.
- Shipment Coordination: Work with internal teams, vendors, and carriers to ensure on-time delivery and provide real-time shipment updates.
- Complaint Resolution: Professionally handle and resolve customer complaints quickly and effectively.
- Documentation & Compliance: Prepare and manage essential shipping documents (MAWB, HAWB, DG Declarations) and ensure full compliance with customs and regulations.
- Financial Support: Process invoices accurately and coordinate with the finance team to resolve any billing discrepancies.
- Sales Collaboration: Support the sales team by providing rate quotations and assisting with post-booking follow-ups.
- Reporting: Maintain accurate records for operational use and audits, and contribute to process improvement initiatives.
requirements:
- Diploma/Degree in Logistics, Supply Chain, Business, or related field
- Minimum 5 years of experience in logistics/freight forwarding (airfreight preferred)
To apply online please use the apply function, alternatively you may contact Noelle at [Confidential Information]
(EA: 94C3609/ R1982617)
