Job Description

Airfreight Customer Service Executive (Coloading)

Salary: $2000 - $3800
Location: Changi Airfreight Centre
Working hours: Mon - Fri 9am - 6pm | Alt Sat 9am - 1pm

You will be part of the Co-Loading team in charge of providing seamless and customer-focused solutions through our various airline products.

Job Responsibilities:

Assist customers in daily bookings of cargo sales on our various airline products
Booking of capacity with airlines and confirmation of capacity with customers.
Be familiar with the requirements of our various airline products and advise our customers accordingly.
Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
Track and monitor shipments status and inform customer accordingly
Maintain good relationships with both customers and handle customers enquiries on a timely basis
Work closely with Billing Team to provide accurate data for invoicing.
Other duties as assigned.

Requirements:

Min. 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
Familiar with Cargo Community Network (CCN) system.
Proficient in MS Office and Excel.
Candidate may be required to work on shift and weekends.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279