We're C.H. Robinson, one of the world's largest logistics platforms and we're looking for our next Air Export Operations Agent (Global Forwarding Agent) to join the team in Singapore. Are you detail-oriented, service-savvy and a problem-solver If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers primary contact responsible for managing and operating the shipment lifecycle of their global air freight.
At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.
Location: Singapore (Airline Road)
If this all sounds good, let's talk more about what you'll be working on.
Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Facilitate Relationships:
- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
- Build great relationships with customers, responding timely and following up on issue resolution
- Provide reporting and documentation support to internal and external customers.
- Participate in customer business reviews.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
Qualifications:
Required:
- High school degree or Graduation
- Minimum of 1 year of Air import or export operations experience
Preferred:
- Values a diverse and inclusive work environment
- Proficient in Microsoft Office Suite of programs
- Excellent communication, prioritization, and multi-tasking skills
- Proven track record of strong customer service skills, interacting with customers and being client focused
- Excellent follow up with customers and the network
- Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- High level of attention to detail
- Ability to work in a fast-paced and deadline-driven environment
- Bachelor's degree
If this sounds like the job for you, let's talk! We can't wait to hear from you!
