(Air) Export Customer Service Officer/ Executive

• Company: Logistics Company
• Location: East
• Will need to work on alternate Saturday (Half Day)

Job Description:

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answer all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to inform customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Job Requirements:

• Minimum Diploma
• 5 years experience within the same industries / field
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

Interested applicants please apply directly for further shortlisting review.

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