AI Specialist

Job Title: AI Specialist
Location: Singapore
Department: Client Success
Function: Client Experience
Reports To: Director, Client Experience

Role Overview

As an AI Specialist, you will play a pivotal role in bridging the gap between our AI-driven solutions and client needs. You will be responsible for deeply understanding Tookitaki's product offerings, analyzing client challenges from both technical and operational perspectives, and providing innovative solutions to enhance their product adoption and experience. Your expertise in AI, data science, and product deployment will be crucial in delivering value-driven solutions to our clients.

Key Responsibilities

Product Expertise & Client Understanding
. Gain an in-depth understanding of Tookitaki's AI-driven financial crime solutions, including model architecture, end-to-end data processing workflow, algorithms, and operational workflows.
. Stay updated on advancements in AI/ML, financial crime compliance, and regulatory requirements.

Client Problem-Solving & Solutioning
. Engage with clients to understand their pain points, both technical (model performance, data integration, system scalability) and operational (workflow efficiency, compliance alignment).
. Perform deep-dive analysis into client issues, diagnosing problems related to AI models, data pipelines, and implementation.
. Work closely with cross-functional teams (Product, Data Science, Engineering, and Customer Success) to develop tailored solutions.
. Provide recommendations on AI model tuning, data quality improvements, feature engineering, and workflow optimization.

Technical Support & Advisory
. Assist in troubleshooting and resolving AI/ML-related issues post-deployment.
. Guide clients on best practices for AI-driven compliance solutions, model retraining, anddata pipeline enhancements.
. Collaborate with internal stakeholders to enhance Tookitaki's product roadmap based onclient feedback and industry trends.

Stakeholder Collaboration & Documentation
. Communicate complex AI concepts in an easy-to-understand manner for both technicaland non-technical stakeholders.
. Prepare solution documents, client reports, and knowledge bases to streamline AItroubleshooting and operational adoption.
. Conduct training and knowledge-sharing sessions with clients and internal teams.

Key Qualifications & Experience

. Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, related field.
. Prior experience in AI/ML, data science, or a related technical role.
. Strong understanding of machine learning models, data engineering, and AI deployment strategies.
. Experience with Python, SQL, and AI/ML frameworks (TensorFlow, PyTorch, Scikit-learn,etc.).
. Familiarity with major cloud platforms (AWS, Azure, GCP), containerization (Docker) and container orchestration (Kubernetes) is a plus.
. Excellent analytics and problem-solving skills, with the ability to diagnose and address both technical and operational issues.
. Strong communication and stakeholder management skills, with the ability to translate AI concepts into actionable business insights.
. Preferred: Tier 1 institute/ organization, Mandarin competency

OKRs
- Increase Client Adoption and Engagement through product setup improvements
- Leverage Data for Client Success through dashboard creation and regular usage reports

Introducing Tookitaki
Tookitaki: The Trust Layer for Financial Services
Tookitaki is transforming financial services by building a robust trust layer that focuses on two crucial pillars: preventing fraud to build consumer trust and combating money laundering to secure institutional trust. Our trust layer leverages collaborative intelligence and a federated AI approach, delivering powerful, AI-driven solutions for real-time fraud detection and AML (Anti-Money Laundering) compliance.

How We Build Trust:
Our Unique Value Propositions
1. AFC Ecosystem - Community-Driven Financial Crime Protection
The Anti-Financial Crime (AFC) Ecosystem is a community-driven platform that continuously updates financial crime patterns with real-time intelligence from industry experts. This enables our clients to stay ahead of the latest moneylaundering and fraud tactics. Leading digital banks and payment platforms rely onTookitaki to protect them against evolving financial crime threats. By joining thisecosystem, institutions benefit from the collective intelligence of top industryplayers, ensuring robust protection.

2. FinCense - End-to-End Compliance Platform
Our FinCense platform is a comprehensive compliance solution that covers all aspects of AML and fraud prevention-from name screening and customer due diligence (CDD) to transaction monitoring and fraud detection. This ensuresfinancial institutions not only meet regulatory requirements but also mitigate risksof non-compliance, providing the peace of mind they need as they scale.Industry Recognition and Global Impact