Job Description

Seeking an AI Architect to lead retail AI initiatives-bridging tech and operations to deploy predictive, generative, and ML solutions that enhance customer experience, optimize supply chains, and drive revenue.

Job Description:

Omni-Channel Customer Experience & Personalization

Develop and scale AI-driven personalization engines for our Omni-Channel platform and mobile app.
Oversee the implementation of conversational AI to improve customer service and post-purchase support.
Optimize in-store layouts, track customer behaviours, and enhance the brick-and-mortar shopping experience.
Act as a subject matter expert and responsible for designing the architecture of technical solutions, developing and implementing new features and changes/enhancements, providing technical support and issues resolution.
Perform customisation with an in-depth understanding of code structure, extension architecture, theming hierarchy, fallback components and cache implementation including APIs customization and integration (REST/SOAP).

AI Systems Architecture

Lead the design and execution of end-to-end platforms and services that support advanced analytics use cases and enterprise AI capabilities.
Align AI solutions with overall technology architecture and long-term business strategy.
Provide strategic insights into the evolving AI landscape, including generative AI, LLMs, and machine learning frameworks.

Leadership & Strategy

Strategize, lead and direct all activities related to AI Management - Project Management, Solution delivery, Management and Control, Suppliers, Vendors, Contractors, Internal IT Workforce Management.
Evaluate, negotiate with, and manage third-party AI vendors and SaaS platforms specializing in retail technology.

Partnership

Work as a partner with all Internal/External stakeholders, Vendor management.
Initiate, evaluate & prioritize projects and process improvements along with business stakeholders.
Ensure all deliverables are focused on quality & maximum ROI.
Translate technical concepts into actionable insights for both technical and non-technical stakeholders.
Evaluate third-party technologies and manage vendor relationships to ensure solutions meet organizational standards and performance requirements.

Project & Risk Management

Manage all projects and ensure the deliverables are ON TRACK and exceeds/meets stakeholder expectations.
Ensure project management principles are strictly adhered in all areas including risk management, hands-on prototyping and proof-of-concept delivery for emerging technologies.
Enable automation, intelligence, and efficiency across business systems including applied AI.

Governance and Security

Ensure information security policies are implemented across all IT functions and strictly adhered.
Conduct periodic assessment, identify gaps and ensure relevant resolution are in place.
Ensure all AI initiatives comply with data privacy regulations regarding consumer data.

People & Resource Management

Create a culture of performance and value in technology services.
Establish sophisticated control mechanisms for optimum, efficient, rightful allocation & utilization of resources.

Change Management &Service Excellence

Ensure solution delivered are properly tested and meet specifications and timeline from request to deployment.

Other Responsibilities

Monitor the results and quality of the different software solutions and projects implemented in the organisation.
Perform Contract and Procurement Management.
Develop and review IT policy and implementation processes.
Support Audit for compliance and development of risk management.
Any ad-hoc tasks assigned.