Agency Manager (Ship Agency)

Key Responsibilities

• Oversee daily port agency operations and vessel calls from pre-arrival to departure.
• Lead, guide and develop the agency operations team.
• Coordinate vessel berthing, pilotage, towage, bunkering, supplies, crew changes and documentation.
• Liaise with shipowners, charterers, Masters, port authorities, terminals, immigration and service providers.
• Ensure timely submission of port-clearance documents, permits and regulatory declarations.
• Monitor vessel schedules and respond promptly to operational changes or emergencies.
• Review pro forma and final disbursement accounts for accuracy and timely submission.
• Manage operational costs and ensure expenses remain within approved budgets.
• Maintain strong relationships with existing principals while supporting new business development.
• Negotiate with vendors and service providers to secure reliable and cost-effective services.
• Ensure operations comply with company procedures, port regulations and relevant maritime requirements.
• Monitor service quality, resolve operational issues and address client feedback.
• Prepare operational and commercial reports for senior management.
• Support tenders, quotations and other business-development activities.

Requirements

• Diploma or Degree in Maritime Studies, Shipping, Logistics or a related discipline.
• Strong experience in ship agency or port agency operations.
• Previous experience leading an agency operations team would be preferred.
• Good knowledge of vessel-clearance procedures, port documentation and Singapore port regulations.
• Familiarity with disbursement accounts, port charges and vendor management.
• Strong operational, commercial and problem-solving capabilities.
• Excellent communication and stakeholder-management skills.
• Able to work under pressure and respond to operational matters outside regular office hours.
• Proficient in Microsoft Office and relevant port or agency-management systems.