Aftersales Service Planning Senior Executive

Key Responsibilities

1.Capacity & Scheduling

. Forecast service demand and plan workshop capacity (bays, technicians, manpower)

2.Performance & Reporting

. Track KPIs (revenue, efficiency) and report against targets

. Analyze service and warranty trends to spot gaps and improvement areas

3.Network Support

. Work with distributors/dealers to align capacity planning with demand

. Support rollout of campaigns and maintenance packages

4.Readiness & Training

. Assess network readiness (tooling, facilities, technician skills) for new launches

. Support HQ in planning training curricula

5.Process Improvement

. Streamline booking/scheduling workflows and support digital tools (e.g., online booking)

6.Cross-Functional Coordination

. Align with Service Operations, Parts, Marketing, Warranty, and OEM/HQ as needed

Any other jobs assigned.

Qualifications

. Diploma/Degree in Business, Engineering, or related field

. 2-5years in aftersales or service planning

. Strong analytical/forecasting skills, proficient in Excel/DMS

Key Competencies

. Analytical: Strong forecasting and capacity-planning mindset

. Coordination & Communication: Able to align multiple departments/stakeholders

. Attention to Detail: Accuracy in scheduling, reporting, and forecasting

. Problem-Solving: Proactively resolves bottlenecks in service throughput

. Customer Focus: Plans with service experience and satisfaction in mind