Act as customer's main point of contact to ensure the issue raised are dealt appropriately and be proactive for account management.
Maintain good relationship with customer and related department.
Support bidding preparation process for successful RFQ process with customers.
Provide advice to related department to increase revenue generation from current business model.
Manages and coordinate multiple regional/ global accounts and lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
Proactive for troubleshooting and provide direction for global operation team.
Escalate customer's pain point and resolve the issues within timeline.
Participate for customer related activities sales, CS, billing, legal, operation, pricing etc
Update SOPs regularly and share best practices sharing with team members.
Sourcing vendors for cost reduction plan and provide advises to operation to meet customer requirement.
Support strategy team to regular internal meeting/ conference for the related information with freight forwarding customer pool.
Requirements
GCE O level and above
Customer-oriented, responsible, positive and proactive
Min. 2 years experience in logistic / freight
Proficient in Microsoft Office
Highly adaptable and able to work under pressure in a fast-paced environment.
