After Sales Service Specialist

Responsibilities:

1. Troubleshooting & Repair-Diagnose, analyze, and resolve equipment failures at company facilities or customer sites.

2. Routine Maintenance-Perform daily inspections, servicing, and preventive maintenance to ensure optimal equipment operation.

3. Technical Support-Provide professional technical consultation and solutions to assist customers with equipment-related issues.

4. Documentation-Maintain detailed records of repair processes, root causes, and corrective actions to build a comprehensive maintenance database.

5. Spare Parts Management-Monitor and manage spare parts inventory to ensure availability for timely repairs.

6. Training & Guidance-Conduct equipment operation and maintenance training for new employees or customers.

7. Continuous Improvement-Participate in optimizing repair processes to enhance efficiency and service quality.

Qualifications:-Chinese can be used as a working language.

Education: Bachelor's in Electronic Engineering, Mechanical Engineering, Automation, or related fields.

Experience: Minimum 3 years of equipment repair experience; familiarity with common device structures and working principles. Expertise in logistics equipment maintenance is a plus.

Technical Skills:

-Strong hands-on ability, proficient in using common repair tools and instruments.

-Basic knowledge of electrical circuits and mechanical principles.

Communication & Collaboration: Excellent communication and customer service skills to effectively resolve issues with clients.

Responsibility: Highly accountable, able to remain composed under pressure, and complete repairs promptly.

Continuous Learning: Willingness to learn new technologies and adapt to evolving maintenance demands.