JOB SCOPE
- Provide on-site installation guidance, debugging, and maintenance for customers.
- Respond quickly to customer needs, providing technical fault diagnosis, troubleshooting, and solutions.
- Conduct regular inspections of customer equipment to ensure stable product operation.
- Assist customers with product usage training to enhance customer satisfaction.
- Collaborate closely with sales and product teams to feedback market and customer needs.
- Write after-sales service reports and comply with the company's standardized after-sales service process system.
SKILL REQUIREMENTS
- Bachelor's degree, graduated from practical colleges major in Mechatronics/Electrical Engineering and Automation or related fields.
- Fluent in both Chinese and English communication.Proficiency in Chinese is preferred to liaise and interact Chinese speaking clients and customers.
- Possess solid professional knowledge in electrical circuits, industrial power supply systems, power equipment principles, and understand electrical safety standards and regulations.
- Ability to work independently, with relevant work experience in after-sales service, technical support, or on-site debugging. Possess abilities in troubleshooting, installation and deployment, maintenance, and customer training.
- Excellent cross-cultural communication and customer service awareness, able to clearly understand and express customer demands, promote problem solving, and maintain good customer relationships.
We Welcome:
. Senior Engineers
. Experienced Engineers
. Outstanding Fresh Graduates
If you are keen to know more about this role, please email Alicia at [Confidential Information] and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.
BOYA (EA Regn No: R25158489)
RMA Consultants Pte Ltd (EA Licence No: 93C4403)
