After-Sales Project Engineer

- Office:

o Drive small-scale after-sales projects.

. Receive clients RFQs / tenders and perform technical analysis & clarifications if required

. Request quotations to principals & suppliers and perform technical analysis & clarifications if required

. Build and prepare offers for clients

. Receive and acknowledge clients POs

. Prepare on-site activities (scheduling, resources, procedures, MS-RA)

. Coordinate on-site jobs

. Write service reports & validate with client

. Trigger invoicing and close the job

o Communicate clearly with clients, partners & suppliers.

o Ensure projects follow-up by frequent communication with clients, partners and suppliers (both locally and overseas).

o Provide on-line technical assistance to clients (phone, WhatsApp & emails).

o Maintain After-Sales projects documentation up-to-date.

- On-Site:

o Able to coordinate on-site jobs independently with a team of Service Engineers & Workers.

o Perform on-site high-level troubleshooting and analyze problems (symptoms, root-causes, tests, solutions).

o Liaise with manufacturers in Europe to resolve clients issue.

o Prepare on-site operations, define and write site procedures.

o Write detailed and illustrated service reports after each on-site mission.

o Participate in Site Acceptance Tests with clients, partners and suppliers.

Requirements

- Minimum Bachelor Degree in Engineering (mechanical).

- At least 5 years of relevant working experience.

- Willing to learn and take initiatives.

- Meticulous, pays attention to details.

- Willing to perform on-site troubleshooting and coordination (Tuas area)

- Analytical thinking.

- Good communication and reporting abilities (verbal & written).

- Excellent interpersonnal skills interacting with clients, partners and subcontractors.

- Proficient in English, other languages can be a plus.

- Class 3 driving licence.

- References from previous employers are recommended.

Minimum Qualification

Bachelor Degree in Engineering

Field Study

Mechanical Engineering

Minimum Years of Experience

5

SKILLS & COMPETENCIES

- Project management

- Microsoft Office (Outlook, Word, Excel, PowerPoint)

- On-site coordination

- Mechanical Engineering

- P&ID, hydraulic & wiring diagrams understanding

- Troubleshooting, technical analysis

- Maintenance (MRO)

- Technical Support

- Clear communication, reporting

- Independence

- Analytical thinking

- Interpersonal skills

- Team player

- Responsiveness

- Adaptability

- Multi-cultural openmindedness