Advanced Operations Solutions (Process Excellence & Insights), Analyst

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About the Role

As a Junior PEI (Process Excellence & Insights) Analyst in the Advanced Operations Solutions (AOS) team at AIA Singapore, you will support process improvement and automation initiatives by acting as a Business Analyst. Your primary responsibilities will include gathering and documenting user requirements, preparing test plans and scenarios, and executing User Acceptance Testing (UAT) for Robotic Process Automation (RPA) solutions.

Responsibilities:

• Understanding of workflow-based logic and has ability to understand present state of business process gathered from Business users and conceptualize future state of the same in an automated solution.

• Able to laisse with Business users to gather and document down business RPA requirements.

• Able to translate business requirements into complete end-to-end RPA test scenarios, conditions and expected results outcome.

• Actively involved in User acceptance testing (UAT) using RPA software, specifically UiPath, to ensure developed RPA programs satisfy functional needs of users.

• Work closely with RPA developers and implement UAT testing and preparation of test plans and cases.

• Execute UAT testing using RPA software and work closely with stakeholders to resolve UAT defects if any.

• Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for RPA test execution.

• Analyze RPA test outputs to ensure accuracy and completeness of UAT.

• Actively monitors how RPA testing progresses and Report UAT progress and highlight key areas of risk and issues.

• Perform support and help monitor bot performance after they are deployed to identify any inconsistent behaviors or issues.

• Additional Skillsets: Able to understand basic RPA UiPath programming.

Requirements:

• Diploma or Degree holder in business IT, Computer Science or a related discipline.

• Previous experience in user acceptance testing is preferred.

• Strong attention to detail and ability to follow test procedures accurately.

• Ability to work independently and in a team environment.

• Excellent communication and collaboration skills

• Flexibility thinking in executing UAT.

• Willingness to learn.

• Ability to facilitate discussions with user to understand the problem statement, AS-IS and To-Be process.