Administrator (Sales Support)

Job Responsibilities

Engineering Sales Support

• Handle and respond to customer enquiries related to Engineering Sales.

• Monitor and ensure all customer enquiries are attended to and resolved promptly.

• Prepare, process, and follow up on sales quotations.

• Review completed jobs and submit documentation for invoicing.

• Liaise with customers on Goods Receipt (GR) status for customer portal submissions.

• Coordinate with the Field Service Department on pending Purchase Requisition (PR) and Purchase Order (PO) matters.

Contract Sales Support

• Handle customer enquiries related to Contract Sales.

• Monitor and ensure timely follow-up and resolution of customer enquiries.

• Process billings for Maintenance Contracts and coordinate with Finance on billing-related matters.

• Submit Bills of Quantity (BQ) and follow up with customers on PO and GR status.

• Process billings for Permit-To-Operate (PTO) Contracts and coordinate with Finance on billing-related issues.

General Support

• Provide support for insurance-related matters.

• Coordinate and manage annual customer surveys.

• Perform general administrative duties, including filing, documentation, and stationery management.

• Coordinate meetings and prepare meeting minutes.

• Coordinate with Event PIC on CSR and company activities.

• Perform any other tasks or special assignments as directed by the Head of Department to support sales operations.

Job Requirements

• Diploma / Advanced / Higher / Graduate qualification in Business Administration or related fields.

• Minimum 5 years of relevant experience in business administration or sales support.

• Experience in the same industry is an advantage.

• Good working knowledge of CRM systems, SAP, and Microsoft Office.

• Strong interpersonal and communication skills able to work effectively with all levels of staff.

• Able to commence work at short notice.