Requisition ID: 109136-0
Administrator II (Program)
Job Responsibilities
Interface with customer, which includes the following:
- Order & Backlog Management: Managing Customer demand and Purchase Order. Tracking of backlog to ensure ship dates align with what was promised and monitor On Time Delivery (OTD).
- Engineering Change Support: Coordinating the administrative side of Engineering Change Notice (ECN). This involves updating part numbers, Bills of Materials (BOM), and ensuring the Operations is building the correct version of a product.
- Material & Inventory Tracking: Monitoring Excess & Obsolete (E&O) inventory. Flag parts that are no longer needed due to design changes and help the PM calculate the financial liability to be charged back to the customer.
- Customer Communication: Serving as the first line of contact for routine inquiries, such as shipping status, tracking numbers, and Return Material Authorization (RMA) updates for repairs.
- Shipping & Logistics Coordination: Working with the warehouse and logistics teams to ensure finished goods are packed, documented, and shipped according to the customer's specific routing guides.
- Reporting & Metrics: Generating weekly or monthly reports on Key Performance Indicators (KPIs) like On-Time Delivery (OTD), Demand waterfall, aged accounts receivable (AR), etc.
- Support internal and External audits
- Participate in Lean and ESS Program
- General filing of correspondences between customers and plant.
- Draw up quotations to customers.
- Take purchase orders from customers.
- Other duties as assigned.
Job Requirements
- Degree / Diploma in any discipline or equivalent.
- Minimum 2 years of experience in Electronics Manufacturing industry or in a related field, as well as customer / account management background is preferred.
- Proficient in MS office applications, particularly in Excel (e.g., pivot tables, vlookup) and PowerPoint.
- Proficient in Google sheet, Google drive and Google Slides.
- Good communication skills.
- Demonstrated attention to detail.
- Able to work independently, fast learner and proactive.
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