Administrative support Customer service

Job Description & Requirements

Roles & Responsibilities

• Coordinate customer service schedules and repair arrangements with internal teams.
• Assist in coordinating technicians work schedules and daily operations to ensure smooth service delivery.
• Liaise with technical team to ensure all servicing, maintenance & repairs of instruments are met with the required standard
• Coordinate procurement activities including supplier communication, quotation comparison, purchase orders issuance etc.
• Customer service orientated, order fulfilment to customer, include pre-sales, post sales follow-up promptly.
• Maintain daily cash flow records and assist with basic financial documentation.
• Perform administrative and other ad-hoc tasks assigned.
• Ability to multitask and prioritize all administrative paperwork
• Support Accounts Receivables (AR) by preparing invoices, credit notes, proforma invoices, billing summaries and following up on customers payments
• Manage and respond to company emails, WhatsApp messages and phone calls, communicating with customers, suppliers and internal teams.
• Provide daily administrative and operational support including document management, data updates and office coordination.
• Passionate, self-motivated with service-oriented attitude.

Requirements

• Fresh Diploma holders or ITE graduates are welcome to apply
• Proactive, independently with good communication skills.
• Self-motivated, result and customer-oriented.

.. 5-day work