Administrative Support (1 Year Contract)

Job Scope

• Process requests for new user account creation and amendments to existing user access for the company portal and dashboard.
• Maintain proper documentation to support new user onboarding and user access changes.
• Assist in the preparation of monthly user audit reports.
• Provide first-level support in troubleshooting company portal access issues.
• Perform basic analysis using Power BI, Excel, or AI tools to support monthly and quarterly reporting requirements.
• Follow up with relevant divisions to obtain inputs on identified areas for improvement.
• Collate and consolidate reporting content from various stakeholders for monthly and quarterly CX reports.
• Coordinate the booking of facilities and IT support services for quarterly presentation sessions.
• Ensure meeting venues are properly set up for quarterly presentations.
• Manage calendar invitations for quarterly presentation sessions.
• Provide note-taking support during quarterly presentation meetings.
• Support onboarding arrangements for new hires, including IT account setup and access card processing.
• Assist in maintaining and updating the CXSE intranet portal, including platforms such as the CX Playbook and SharePoint.
• Monitor and manage the department's shared mailbox.
• Perform other administrative duties and ad hoc tasks as assigned by the supervisor.
• Schedule department meetings and arrange for the booking of meeting rooms and necessary equipment.
• Update and maintain staff meeting invitation lists.
• Collate presentation materials from various stakeholders and prepare consolidated decks for department meetings.
• Send email communications to staff groups based on content prepared or guidance provided by the supervisor.

Requirements

• Diploma or equivalent qualification in Business Administration, Communications, or a related discipline.
• Relevant experience in administrative support, reporting coordination, or secretariat duties will be an advantage.
• Proficient in Microsoft Office applications, especially Excel and PowerPoint.
• Familiarity with Power BI, SharePoint, and AI tools will be an advantage.
• Good organizational and coordination skills with attention to detail.
• Good written and verbal communication skills.
• Able to work independently and collaboratively with multiple stakeholders.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411