What The Role Is
Customer Service Executive (CSE) at East Zone
What You Will Be Working On
You are applying for the position of CSE, and the role will require you to:
- Manage customers who walk in or attend appointments at the Branch in a warm and proactive way, while ensuring good queue management
- Handle enquiries on lease/tenancy administration, housing maintenance, mortgage and car park matters from customers at the Branch
- Complete face to face transactions that require in-depth explanation and signature with customers over the counters at the Branch
- Guide and educate customers to use and complete their transactions using self-help machines (e-Kiosk, Cash Payment Kiosk, AXS machine) located at the Branch
- Guide and assist customers who walk in to Branches in submitting their feedback/enquiry via e-feedback form
- Conduct phone triage for e-appointments made by customers and resolve their enquiries over phone and/or remind them on details and documents required for the appointment at the Branch
- Handle enquiries using Video Conferencing
What We Are Looking For
- Passionate about customer service and have customers at the heart of our service delivery
- Able to learn and pick up relevant technical and HDB policy knowledge quickly (training will be provided)
- Lifelong learner and innovator, who will continually strive to provide the best service experience for our customers
- Proficient with written and verbal communication
- Empathetic and agile in responding to difficult customer situation
- Organised and can multitask
- Motivated, proactive and is an excellent team player
Candidates with prior customer service experience is a plus. Successful candidates will be offered a 1+1-year contract.
