Administrative Executive

Job Responsibilities

• Handle incoming calls and general office enquiries in a professional manner.
• Process customer sales orders accurately and ensure invoices are issued promptly.
• Respond to customer enquiries via phone, WhatsApp and email in a timely manner.
• Provide customers with accurate information on pricing, products, stock availability and delivery arrangements.
• Coordinate and follow up on customer orders to ensure smooth and timely delivery.
• Prepare and process sales-related documents, forms and other administrative paperwork.
• Maintain and update customer records and sales information accurately.
• Coordinate with the Sales, Warehouse, Logistics and Accounts teams on order and delivery matters.
• Perform data entry, filing, document preparation and other general administrative duties.
• Assist the department with ad-hoc administrative and coordination duties when required.

Job Requirements

• Diploma / Degree in Accounting, Business Administration, or related field
• Minimum 1-2 years of relevant experience in sales order processing, invoicing, or administrative roles
• Proficient in Microsoft Excel and accounting / ERP systems
• Strong attention to detail and accuracy in data entry
• Good communication and coordination skills
• Able to work in a fast-paced environment and meet deadlines

Preferred Skills

• Familiarity with sales order processing and inventory systems