Administrative Assistant

Job Summary

You will handle customer orders via phone and WhatsApp, issue invoices, deliver responsive customer service by addressing queries and resolving issues, perform stock counts, enter data accurately, and support general administrative tasks to ensure smooth operations.

Responsibilities

• Receive and process customer orders through phone calls and WhatsApp messages to ensure accurate order fulfillment
• Issue invoices promptly and accurately to support billing and record-keeping
• Understand customer requirements and resolve queries or issues to maintain high customer satisfaction
• Conduct stock counts regularly to maintain accurate inventory records
• Enter data precisely into relevant systems to support operational accuracy
• Perform general administrative tasks to support daily business functions

Preferred competencies and qualifications

• Proficiency in Chinese and English to communicate effectively with customers and colleagues