Administrative Assistant

Responsibilities:

• Respond to parent inquiries via email and WhatsApp (using WhatsApp Web).
• Address questions about class schedules, course content, and platform usage.
• Handle requests from the tutor team to follow up with parents on attendance, class participation, or schedule updates.
• Call parents of late or absent students and assist with basic technology support where needed.
• Share trial class instructions and ensure parents/students are informed and prepared.
• Follow up post-trial to determine continuation and issue invoices accordingly.
• Maintain accurate class and student records using internal tools and spreadsheets.
• Organize tutor replacements or student rescheduling when needed, liaising directly with team members and parents.
• Assist in creating and timetabling new classes, coordinating with both tutors and clients.
• Ensure all class changes are reflected in calendars and systems promptly.
• Create and send client invoices using MYOB.
• Enter weekly payroll data: track class hours, assign pay items, and ensure correct tutor entries are prepared.
• Perform cross-checking of entries against class records for accuracy and compliance.
• Support clients with technology troubleshooting (e.g., accessing Zoom or Google Classroom).
• Help coordinate other ad hoc admin duties that arise from daily operations.

Qualifications:

• At least 23 years of experience in administrative or virtual assistant roles
• Experience in client-facing communications and managing online platforms
• Familiarity with MYOB or similar invoicing/payroll tools is strongly preferred
• Exceptional English communication skills (written and verbal)
• High level of attention to detail, task tracking, and follow-through