COMPANY DESCRIPTION
Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.
RESPONSIBILITIES
Liaise with HNF panel of General Practitioners (GP) on Home Medical services
- Secure appointment with GPs on home medical referral / services
- Create visit logs in our system for home medical cases
- Collect and reconcile payment from GPs on monthly / weekly basis
- Call patients to inform them of their Home Medical appointments and seek their confirmation
- Data entry for in doctors schedule, database and create appointments in the respective system.
Performs administrative work for the Home Therapy service
- Conducts admission process for new Home Therapy patients by explaining the service contract and providing basic financial counselling
- Calls patients to confirm their therapy appointments on a daily basis
- Monitors utilisation of the physiotherapists and occupational therapist's appointment slots
- Provides basic care coordination by creating internal referrals in AIC system
- Facilitates Assistive Technology Fund (ATF) applications, which include liaising with patients, therapists, vendors, and the fund administrators
Performs the necessary administrative work under the Disability Assessment procedure
- Assists patients with the application of disability assessments
- Maintains an Excel database of patients that have received disability assessments
- Verifies that all scheduled assessments have been performed by the assigned clinical staff every month. Reconciles the reimbursement received MOH with the number of assessments done every month
Assists with the creation of self-referrals and internal referrals,
- Calls potential clients to obtain the necessary information to create self-referrals in AIC referral system
- Creates internal referrals in AIC referral system using information provided by the clinicians
- Handles queries by AIC regarding any self-referral or internal referral submissions
Supports the Tele Home Care service administratively
- Calls suitable patients to obtain consent for the conducting of Tele Home Care sessions via a video consultation platform, explaining more about the service whenever necessary
- Explains the service to patients whenever necessary, and facilitates the signing of the service contracts by the agreeable patients
- Conducts trial video calls with patients that have agreed to Tele Home Care sessions
- Schedules Tele Home Care sessions for the clinicians Assist with admin duties with regards to new initiatives and national projects as and when required.
Rotates to other administrative services such as call centre and surgical store to undertake any other duties as requested by the reporting officer
Any other related duties as directed by the said reporting officer.
QUALIFICATIONS- GCE O / A Levels or Diploma
- Min 1 year experience in administrative work. Working experience in healthcare industry will be advantageous.
- Proficient in Microsoft Office
- Possess good telephone etiquette and positive attitude
- Ability to multi-task, friendly and responsible for tasks entrusted
- Meticulous with attention to detail
Please note that your application will be sent to and reviewed by the direct employer - Home Nursing Foundation
