Administrative Assistant

Work Location: Serangoon Road

Work Days/Hours: Tuesday - Friday:3.00pm - 9.00pm, Saturday & Sunday: 9.00am - 5.00pm

Job Responsibilities:

Front Desk & CustomerService

• Serve as the first point of contact for walk-in, phone, WhatsApp and email enquiries
• Provide accurate information on class schedules, fees, programmes and promotions
• Handle student registrations, trial lesson bookings and class transfers
• Maintain a friendly, professional and service-oriented environment for parents and students
• Attend to parents queries and provide timely updates when needed

Centre Operations &Administration

• Oversee day-to-day running of the centre (opening/closing, cleanliness, basic maintenance coordination)
• Manage class attendance and update records in the system
• Update class schedules, teacher timetables and room allocations
• Assist with printing, photocopying, filing and preparation of teaching materials
• Monitor and restock foolscap, graph and draft papers to ensure sufficient supply for lessons
• Help to maintain a tidy pantry area
• To maintain a healthy stock count on pantry items and toiletry items
• Clear up any unusual mess (e.g. spills, litter) promptly and safely
• Clear dust and/or dirt on tables and common surfaces when needed
• Sweep, vacuum and mop the floor as required to maintain a clean learning environment
• Clear rubbish and ensure bins are emptied regularly

Student & Parent Management

• Maintain up-to-date student records, contact information and class allocations
• Inform parents about changes in class timings, replacement lessons and centre announcements
• Support teachers in coordinating make-up classes, assessments and holiday programmes

Finance

• Verify and update employer on any cash/paynow collections

Compliance & Safety

• Ensure the centre's policies, rules and regulations are communicated and followed
• Help maintain a safe and orderly environment for students and staff
• Assist with basic PDPA compliance (e.g. proper handling of student data)

Miscellaneous Administrative Tasks

• Send reminders to parents regarding festive breaks, public holidays and other important dates
• Send simple festive or holiday greetings to parents (e.g. via WhatsApp or email templates)
• Scan and/or photocopy documents and materials as required

Job Requirements:

• Minimum O-Level, basic computer knowledge
• Friendly, patient and enjoys working with children and parents
• Able to do simple admin work, handle enquiries and keep the centre tidy