Admin & Operations Assistant (Aftersales)

Location: Singapore
Employment Type: Full-time

Overview

We are looking for a reliable and proactive Admin & Operations Assistant to support our aftersales operations in the automotive trade. The role covers administrative work, coordination with dealers, parts management, and customer service, ensuring efficient workshop operations and high customer satisfaction.

Key Responsibilities

Administrative & Documentation

• Prepare and process Purchase Orders (POs), invoices, and related documents.
• Handle warranty submission and claims with principals or suppliers.
• Maintain filing systems, service records, and reports for management.

Operations Support

• Coordinate with service advisors, mechanics, and suppliers to ensure smooth workflow.
• Support spare parts operations: collection from dealers, stock checks, and inventory monitoring.

Customer Service

• Provide customer fetching/transport support when required.
• Liaise with customers regarding service status, warranty updates, and parts availability.
• Support aftersales promotions, campaigns, and customer retention programs.

Requirements

• Possess a valid Singapore Class 3 driving license (for parts collection and customer fetching).
• Strong organisational and multitasking skills with attention to detail.
• Proficient in Microsoft Office (Excel, Word, Outlook).