Admin Officer (Operations)

Job Summary

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Operations Administrator to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive iResponsibility

. Handle customers enquiries via inbound calls and email correspondences

. Escalates enquiries or issues to relevant departments and ensure proper follow-up

. Ensure quality customer service and maintaining good phone etiquette

. Provide customer support activities

. Manage and process sales agreement

. Schedule of all IoT device installation

. Assist with any administrative duties and perform any ad-hoc duties, as and when required.

Requirements

. Experience in scheduling is a plus

. Familiar with Microsoft Office applications

. Comfortable leveraging digital tools and rapidly adapting to new software and systems

. Excellent communication and interpersonal skills

. A great team player with a high level of energy

. Able to work independently.