Admin Executive (Project & Customer Service)

Are You a Customer Service Star

Do you thrive in a fast-paced environment where no two days are the same Are you passionate about solving problems, coordinating teams, and ensuring top-notch customer satisfaction If so, we want YOU to join our team as a Admin Executive (Project & Customer Service)!

Your Role & Impact:

As the backbone of our service operations, you'll be the key link between our customers, field engineers, and project teams. Your mission To keep everything running smoothly-from handling urgent service calls to ensuring projects stay on track and customers stay happy.

What You'll Do:

Be the Voice of Our Customers

• Manage incoming service requests with professionalism and urgency.
• Assign field engineers efficiently and track response times.
• Provide first-line support, resolving issues or escalating when needed.

Keep Things Organized & On Track

• Maintain service contracts and ensure we meet SLAs (Service Level Agreements).
• Document project details accurately and help hit monthly billing targets.
• Prepare reports on service performance and customer feedback.

Master of Logistics

• Coordinate incoming/outgoing project shipments and spare parts.
• Work with suppliers and internal teams to avoid delays.

Who We're Looking For:

Experience: 1-3 years in customer service, dispatch, or coordination (technical/field service background is a plus!).

Skills That Shine:

• Superb communication (you're friendly, clear, and professional).
• Problem-solving mindset (you think fast and act faster).
• Organized multitasker (you juggle tasks like a pro).
• Tech-savvy (comfortable with CRM tools, Excel, or similar).
  Personality: Proactive, patient, and passionate about helping others.
  Education: Diploma or degree in any field-your attitude matters more!

Why You'll Love Working Here:

Growth Opportunities: Learn, develop, and advance in a supportive team.
Impact Every Day: Your work keeps customers happy and operations smooth.
Great Perks: Competitive salary, performance bonuses, and benefits.
Vibrant Culture: Collaborative, dynamic, and fun workplace.

Ready to Shine Apply Now!