Work Day: 6 days work week
Mon to Sat in Office - Able to work shift (Anything arise, needed to closely monitor and coordinate with the Operation Team at anytime)
Responsibilities:
- Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).
- Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.
- Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.
- Attend meetings, respond to customer feedback for expeditious closure of feedback.
- Maintaining a positive, empathetic, and professional attitude toward clients at all times
- Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.
- To arrange floater or cleaner jobs schedule and monitor cleaning standard.
- Managing the maintenance of office and facility equipment and solutions.
- Packing equipment and solutions
- Providing administrative support to other departments or projects as needed.
- Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.
- Maintain strong relationships with clients and ensure their satisfaction with the services provided.
- Assist in any ad hoc duties assigne
Requirements:
- O Level and above
- 1 years of experience as an operations administrator or in a similar position.
- Strong organizational and administrative skills.
- Excellent communication skills, both written and verbal.
- High attention to detail and a results-driven approach
- Ability to pay meticulous attention to details
- Proficiency in Microsoft Office and data management software.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to multitask, proactive, minmum monitoring to complete tasks and closely follows-up
