Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization's digital programme.
Key Responsibilities:
1. Marketing and Content Coordination
- Coordinate with marketing team to prepare briefs, gather inputs, fact check content, and liaise with internal subject matter
- Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organizing materials, and following up on deadlines.
- Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.
- Monitor, respond to, and follow up on customer queries in line with standard operating procedures.
- Conduct basic analysis of customer service data to identify trends, surface common issues, and provide insights for programme improvement.
2. Product Support and Quality Assurance
- Assist in product development by testing new features and working closely with development teams to ensure functionality and usability.
- Review user acceptance tests (UATs) and conduct sanity checks.
- Provide basic tech support and troubleshooting, with a strong understanding of the digital programme's flow.
3. Monitoring and Evaluation
- Track and update participant data accurately using Excel and other tools.
- Support data cleaning, analysis, and insights to inform programme improvements.
- Conduct interviews or surveys with participants to gather feedback and support media profiling efforts.
4. Data Tracking and Reporting
- Support daily tracking and management of key data points relevant to programme performance and user engagement.
Requirements:
- Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in business administration/IT or related discipline.
- Experience with user testing/IT related matters is an advantage.
- Strong communication and administration skills.
- Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
- Detail oriented and meticulous
- Able to work independently and be proactive.
- data points relevant to programme performance and user engagement.
Working Location:
