Admin Executive (Aftersales, Service Part)

Salary

2,800 SGD 3,500 SGD

Industry

Manufacturing(Electronics/Semiconductors)

Job Description

Our client is a well-known Japanese consumer electronics company, and they are currently looking for an Admin Executive (Aftersales, Service Part)

Product managing: Home Appliances & Smartphones

Responsibilities
- Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.
- Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimise stock discrepancies.
- Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
- Oversee grading operations, including parts extraction and systematic stocktaking activities.
- Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.
- Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).
- Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.
- Drive continuous improvement initiatives, including CRM platform enhancements and process optimisation.
- Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.
- Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.

Requirement

Requirements & Preferences

(Must)
- Diploma in Business or relevant field.
- Minimum 2 years in spare parts management, after-sales support, or CRM administration within the Consumer Electronics industry
- Strong communication and stakeholder management skills in English and Mandarin to liaise with English and Mandarin stakeholders
- Proficient in MS Office (Especially MS Excel)
- Ability to work overtime whenever required.
- Able to commence work immediately or within 1 month's notice

English Level

-

Other Language

-

Benefit

What you will receive
- Variable Bonus (Depending on both Company and Individual performance)
- Annual Leave: 14 days
- Medical Leave: 18 days
- Medical Insurance (Hospitalisation, Surgical and Personal Accident Insurance)
- Dental Benefits: $100 (reimbursement basis)
- Annual Health Screening

Working Hour

8:30 17:30

Holiday

-

Job Function