Admin Executive (After Sales) #ESY

. Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.

. Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.

. Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.

. Oversee grading operations, including parts extraction and systematic stocktaking activities.

. Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.

. Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).

. Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.

. Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.

. Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.

. Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.

Interested candidates, please email your resume to [Confidential Information]

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted