Admin Associate

Responsibilities

. To perform reception duties such as handle incoming calls, email/ phone enquiries and complaints positive, professional and solutions-oriented approach

. Liaise with Nursing Team for residents related follow-up matters

. Support in the admission, discharge and administration of residents

. Prepare invoices, receive payments and administer the payment process

. Visitor management

. Coordinate transportation of residents for appointments and other dispatch arrangement

. Stock ordering and inventory control

. Assist in arranging maintenance service with vendors/ contractors/ suppliers

. Data entry, filing and documentation

. Any other duties as assigned by the supervisor

Requirement

. Prior experience in a customer service or front office role. Some experience within the hospitality industry preferred.

. Strong communication and interpersonal skills with the ability to engage with resident and guest.

. A positive, friendly and helpful attitude with a passion for delivering exceptional experiences for resident and their guest

. Proficiency in spoken and written English. Fluency in a Chinese dialect will be helpful in communicating with elderly residents.