Are you someone who thrives in a people-centric role, with a passion for organisation and fostering a welcoming atmosphere
Dental Lounge is seeking a dependable and personable Admin Assistant & Receptionist to serve as the friendly face of our clinic.
This is an excellent opportunity to advance your career in healthcare while contributing to a supportive and forward-thinking dental practice.
Key Responsibilities:
Reception support:
- Greet and assist patients with their check in to the clinic, ensuring a warm and welcoming atmosphere
- Answer and direct phone calls, whatsapp messages and other inquiries in a professional and timely manner
- Schedule, reschedule, and confirm patient appointments, ensuring optimal use of clinic resources
- Assist patients with registration, insurance verification, and payment processing
- Provide information to patients about services, billing, and clinic policies
- Maintain and update patient records, ensuring accurate and confidential information handling
- Manage and monitor patient flow, ensuring minimal waiting times and smooth clinic operations
- Ensure cleanliness and organisation of the reception area and common spaces
Administrative Support:
- Maintain patient files, including digital records and physical paperwork
- Assist with managing clinic inventory, ordering supplies as needed
- Handle patient billing and payment inquiries, and assist with insurance claims processing
- Assist with data entry and updating clinic management systems
- Support the clinic team with administrative tasks such as coordinating follow-ups etc.
Requirements:
You'll be a great fit if you:
- Are organised, detail-oriented, and can manage multiple tasks efficiently
- Communicate with confidence, clarity, and professionalism
- Remain calm and solution-focused under pressure
- Are tech-savvy and familiar with tools like Google Calendar, Excel, WhatsApp, and knowledge of clinic management software a bonus
- Are responsible, punctual, and capable of working independently
- Genuinely enjoy helping people and providing exceptional service
Nice-to-Have:
- Prior experience in customer service, administration, or front desk roles
- Interest or background in healthcare, dentistry, or wellness sectors
- Experience with dental or medical software (e.g., Plato, Clinic Assist)
What We Offer:
- Supportive, respectful team culture
- Modern, fully digital clinic with efficient systems
- Structured onboarding and training
- Opportunities for growth and development within the organisation
Why Join Us
- Structured Onboarding & Training: Receive comprehensive training to equip you with everything you need to succeed
- Growth Opportunities: Explore career advancement within the dental field, including roles in dental nursing or hygiene
- Supportive, Team-Based Environment: Work alongside a friendly, collaborative team that values professional growth
- Modern Equipment & Facilities: Work with state-of-the-art dental tools and technology
- Patient-Centered Care: Be part of a clinic that prioritizes kindness, clear communication, and excellent patient care
How to Apply:
If you're excited to be part of a modern and patient-centered dental practice, please submit your resume along outlining your interest in the role.
We look forward to meeting you!
