Admin Assistant (A&A / Service Department)

Job Responsibilities

• Provide general administrative and clerical support to the Service / Alteration & Addition (A&A) departments.

• Handle incoming phone calls, customer enquiries and email correspondence professionally.

• Coordinate, arrange and monitor servicing schedules with clients and internal service teams.

• Prepare and follow up on service maintenance / A&A quotations for clients.

• Liaise with customers, technicians and internal departments to ensure smooth coordination of daily operations.

• Maintain and update service records, quotations, schedules and relevant documentation.

• Assist with other administrative duties and ad hoc tasks as assigned.

Job Requirements

• GCE O Level, Higher Nitec or equivalent.

• At least 1 year of relevant working experience in an administrative or coordination role.

• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.

• Good command of written and spoken English.

• Strong communication, interpersonal and customer service skills.

• Well-organized, responsible and detail-oriented.

• Able to multitask, priorities work and meet deadlines.

• Able to work independently and as part of a team.

• Experience in the fire protection, engineering or building services industry will be an added advantage.